🚀 Guest Experience Coordinator

Job Summary

We are seeking an exceptional Guest Experience Coordinator to deliver outstanding service to our VIP guests. This is a key role that ensures hotel departments are informed and aligned with guest requirements.

Key Responsibilities

• Provide seamless communication between guests and hotel departments.
• Brief hotel teams on VIP guests' needs and preferences.
• Manage and respond to guest feedback, complaints, and queries in a timely manner.
• Collaborate with other departments to ensure guests receive personalized attention.

Requirements

• Excellent verbal and written communication skills.
• Able to handle sensitive and complex interactions.
• Experience in customer-facing roles or hospitality industries.
• Ability to work under pressure and maintain composure in challenging situations.

What We Offer

Competitive salary and benefits package, inclusive and diverse work environment, equal employment opportunities, and professional growth.