🚀 Senior Operations Manager

Overview

SpecialismProject Management / Operations / Strategy

The Senior Operations Manager oversees daily operational activities to ensure efficient service delivery, optimal resource utilization, and high customer satisfaction. They manage staff performance, streamline workflows, and implement operational policies that enhance productivity and maintain service quality. Beyond day-to-day management, the Senior Operations Manager analyzes performance metrics, identifies improvement opportunities, and leads cross-departmental initiatives to achieve organizational goals. The role demands strong leadership, strategic thinking, and problem-solving skills to successfully manage complex operations while fostering a culture of excellence and accountability.

Responsibilities

• Lead daily operating activities to ensure efficient service delivery and high customer satisfaction.
• Analyze performance metrics and identify opportunities for improvement across departments.
• Lead cross-functional initiatives to achieve organizational goals.
• Maintain and implement operational policies to enhance productivity and service quality.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred)
• 5+ years of solid experience in operations leadership, preferably in a senior management capacity
• Strong knowledge of process optimization, resource allocation, and performance management
• Excellent leadership, communication, and interpersonal skills
• Ability to interpret operational data and implement strategic improvements
• Experience managing cross-functional teams and large-scale projects
• Strong organizational and time management skills
• Commitment to delivering high-quality customer experiences