🚀 Account Manager

Overview

The Account Manager plays a pivotal role in maintaining and expanding client relationships by serving as the primary point of contact for all account-related matters. They work to understand client needs, propose tailored solutions, and ensure the timely delivery of services and products that meet or exceed expectations. This role involves close collaboration with cross-functional teams, including sales, technical support, and project management, to achieve account objectives and maintain high levels of customer satisfaction. Beyond managing existing accounts, the Account Manager identifies upselling and cross-selling opportunities, negotiates contracts, and prepares detailed reports on account performance. Success in this position requires excellent communication and interpersonal skills, a deep understanding of the company’s products and solutions, and the ability to foster trust and long-term partnerships with clients.

Responsibilities

• Maintain and expand client relationships by serving as the primary contact for account-related matters
• Collaborate with cross-functional teams (sales, technical support, project management) to achieve account objectives
• Identify upselling and cross-selling opportunities and negotiate contracts
• Prepare detailed reports on account performance and client satisfaction
• Ensure timely delivery of services and products that meet or exceed expectations

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in account management, sales, or customer relationship roles
• Strong understanding of digital solutions, products, and services
• Excellent negotiation, communication, and presentation skills
• Ability to manage multiple accounts and priorities effectively
• Proficiency in CRM software and Microsoft Office Suite
• Analytical mindset with the ability to create and interpret performance reports
• Commitment to delivering exceptional client service and fostering long-term relationships