🚀 Housekeeping Supervisor

Housekeeping Supervisor

SLS Dubai Hotel & Residences is a luxury 5‑star city hotel belonging to Ennismore under the Accor group. The hotel boasts 946 units across 75 floors, including 254 rooms, 321 apartments and 371 branded residences. Designed by award‑winning architect Paul Bishop, the SLS Dubai is one of the tallest hotels in the region.

Responsibilities

• Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.
• Assign special duties to Room Attendants and House Porters on assigned floors.
• Check the computer system throughout the day for an update of room status.
• Check and return an allocated number of guest rooms to the standard required by the hotel.
• Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and log these on hand‑over.
• Report and log any maintenance defects found in the rooms and assigned areas; liaise with Maintenance and Reception regarding all out‑of‑order rooms.
• Ensure soft furnishings and décor of rooms are maintained to standard.
• Oversee implementation of deep cleaning and replacement.
• Check on a daily basis the arrivals, departures and VIP lists.
• Check VIP rooms to ensure they are cleaned and maintained to the required standard; replenish VIP gifts.
• Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.
• Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards; liaise with the linen room and valet as required.
• Ensure all public area and back‑of‑house areas are clean.
• Assist in stock‑taking of Housekeeping items when necessary.
• Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.
• Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E.
• Create and implement green policies and procedures to reduce waste and energy consumption.
• Report immediately any valuable lost property to security and to log packages and all other lost property.

Qualifications

• Minimum one year’s experience as Housekeeping Attendant in a 4/5 star hotel.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work‑related information using computers and/or point‑of‑sale systems.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast‑paced environment and have a high level of attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.