🚀 Head Waiter/Waitress

Head Waiter/Waitress Head Waiter/Waitress role at SLS Dubai Hotel & Residences in Dubai. Join to apply for a senior front‑of‑house role in a 5‑star luxury hotel.

Responsibilities

• Ensure the day‑to‑day operation is smooth in the restaurant.
• Assist the leadership team of the restaurant in achieving high guest satisfaction.
• Guide and lead the server in the restaurant.
• Perform the duties of supervisor on a regular basis.
• Maximize sales potential and encourage up‑selling to maximize rates.
• Ensure cash floats are secured at all times.
• Work within budgeted costs.
• Minimize abuse of operating equipment.
• Ensure requisitions for supplies are completed, delivered and accounted for.
• Minimize the use of overtime.
• Ensure that there is enough operating equipment at all times.
• Record all voids and report any payment discrepancies to Restaurant Manager.
• Follow company procedures when handling cash, credit cards and cheques.
• See guests concerning all complaints and report all complaints to Manager.
• Liaise with colleagues over guests requirements and needs.
• Ensure handover at shift end and beginning.
• Liaise with Head Chef on a regular basis.
• Liaise with Reception on a regular basis.
• Gain customer feedback at all times.
• Complete a full report of the day’s events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow‑through.
• Familiarize yourself with guests needs and requirements to ensure an efficient and friendly service.
• Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
• Support all other revenue centers in the hotel such as Rooms and Events.
• Be results driven and totally accountable.
• Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
• Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
• Ensure that the business is seen as a respected, important member of the community by local influencers.
• Carry out any other duties within the scope, spirit and purpose of the job as requested.

Qualifications

• Minimum 2 years of management experience in restaurants and bars.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Ability to enter and locate work‑related information using computers and/or point of sale systems.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast‑paced environment and have a high level of attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.