🚀 Career Opportunities: 4PL Operational Excellence Supervisor (4157)

Career Opportunities: 4PL Operational Excellence Supervisor (4157)

Requisition ID4157 -Posted -Operations - Job Location (country) (1) - Job Location (region) (1)

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: 4PL Operational Excellence Supervisor

The 4PL Operational Excellence Supervisor will ensure the 4PL Excellence Coordinators & Specialists optimise execution of carrier and/or freight forwarder contracts by organising the best means of transporting goods using all modes of rail, road, air and sea as required. The role will oversee and organise the whole operational execution of the 4PL processes according to the Service Requirements of the Customer to include Booking, Documentation, Track and Trace and Data Integrity.

Duties and Responsibilities:

• Operations:
  • Booking: oversee the whole booking process from preparation, pre-DGD (Dangerous Goods Declaration), booking sent and accepted, driver details, pickup and final DGD
  • Documentation: oversee customs declaration, ISF (Import Security Filing), VGM (Verified Gross Mass), Shipping Instruction, Draft Bill of Lading and documents sent to the carrier
  • Data Integrity – complete daily checks on data accuracy in all shipments.
  • Ensure that our technology platform is used to create/maintain highly efficient processes.
  • Actively engage with our Quality Management System to ensure compliance with Industry leading standards, such as AEO and ISO
  • Ensure that successful supplier relationships are in place.
  • Ensure all jobs are completed in accordance with the companies operating procedures.
  • Keep a clean workflow by timely executing all tasks and updating all shipments.
  • Obtain, check and prepare documentation to meet customs and compliance with overseas countries’ regulations and fiscal regimes.
  • Maintain visibility and control through all phases of the process.
  • Manage complete customs formalities and/or sub-contracting services
  • Enter full job details into Cargowise.
  • Ensure data input processing in 4PL Dashboard and 4PL systems in use.
  • Assign tasks to the team members in a logical and efficient manner.
  • Assign emails and tickets to the team members in a logical and efficient manner.
  • Monitor and ensure optimal execution of all back-office activities by the team.
  • Deal with escalations when needed
• Team Relationships
  • Identify areas of improvement within the team, and discuss action plan with Manager
  • Coach, develop and motivate the team on operational tasks, ensuring they have the knowledge to complete their duties
  • Promote a learning and development culture
  • Assist with the recruitment of new operations staff within your team where required, including onboarding and offboarding processes
• Communication
  • Ensure continued communication within the Customer Success Team and actively assist in the smooth running of the Department and the Company.
  • Report and communicate any issues to your Manager as they arise.
  • Perform other duties as reasonably requested by your Manager.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal skills with a high-touch customer service approach.
• Excellent oral and written communication skills.
• Project management skills with the ability to handle multiple high-level projects at once.
• Knowledge of MS Office with emphasis on Excel and Outlook.
• Detail orientation and strong ability to prioritize in a fast-paced environment.
• Excellent reasoning, negotiation and listening skills.
• Ability to function autonomously and use good judgment in a diverse, global environment.
• Ability to adapt to changing environments and maintain positive relationships with a variety of people and customers in a cross-cultural environment.

Education and Experience:

• At least two years’ of leadership experience in freight forwarding or logistics
• Experience working with Cargowise or similar software preferred.
• Previous experience with operations and/or account management experience in the international supply chain, logistics, and transportation projects.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.