🚀 Technical Support Engineer

SEG Electronics GmbH develops and manufactures intelligent protection devices for power generation and distribution. With our solutions and products, we are shaping the smart energy supply of tomorrow and contributing to the energy transition.

Whether standardized products or customer-specific developments – for more than 50 years, our employees' solutions have been among the best worldwide.

SEG is in the midst of an exciting transformation. Over the past years, we have successfully developed the company economically, and we want to continue this positive growth. We are still SEG — but we also want to reinvent ourselves, challenge ourselves, create new opportunities, and develop concepts that truly make a difference.

At SEG, we believe in a future that is better and safer than today. Every day, we dedicate ourselves to this mission with our solutions and products — for our customers as well as for our employees.
Protection made simple
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We are looking for you as Technical Support Engineer (m/f/d)

Your Responsibilities:

• Global customer support for technical product inquiries (via Deskpro / phone / e-mail)
• Consulting, application support, troubleshooting, and fault analysis
• Commissioning support and technical services
• Conducting product training sessions for account managers, sales and channel partners, and customers (national and international, on-site and online), including the preparation of training materials
• Supporting sales managers and partners with technical input and suggestions using existing products
• Creating product and market information for sales partners
• Collecting and maintaining regional market data through customer visits, market research, and industry events
• Identifying product improvements to benefit customers
• Internal logistics coordination during product launches
• Preparing technical applications, product comparisons, and short explanatory videos
• Supporting tender specifications and bid preparation (AVL)
• Customer visits with sales for product presentations and project discussions
• Participation in trade fairs, conferences, and seminars
• Testing protection devices and project setups, device configuration based on customer data, and retrofit project configurations (SL-HPT4)
• Providing information and support for external communications and marketing in respective markets
• Handling inquiries from potential customers
• Contributing to marketing planning and supporting special product strategies

Your Profile:

• Technical university degree or equivalent professional experience
• Solid knowledge of engineering fundamentals
• General understanding of electronic control systems
• Strong interpersonal and communication skills
• Self-motivated and results-oriented
• Basic experience in presenting and conducting demonstrations
• Proficient computer skills (Word, Excel, PowerPoint, etc.)
• Fluent English skills (C1 level), German is an advantage

What We Offer:

• Attractive compensation
  : Competitive salary model including performance-based bonus and 30 vacation days
• Guidance and support
  : Experienced colleagues will assist you during onboarding and support your personal development
• Flexibility
  : Extensive options for work-life balance, flexible working models – in one of our offices or hybrid
• International environment
  : Be part of a diverse, multicultural team in Dubai – one of the fastest growing global business hubs
• Team spirit
  : Flat hierarchies, team-oriented company culture, ecological responsibility, social engagement, and regular team events

Join us