🚀 Institute Reception Oficer

About the Role:
We are seeking a friendly, proactive, and organised Reception Officer to join our team.

We are an institute located in Dubai Knowledge Park, committed to delivering high-quality English language education to both international and domestic students. We strive to provide an engaging and supportive learning environment that fosters academic success as well as meaningful cultural exchange.

This role is ideal for someone who enjoys providing excellent customer service, engaging with international students, and thrives in a student-focused environment.

You will be the first point of contact for students, staff, and visitors — handling inquiries in person, by phone, and via email. The role also involves scheduling appointments, supporting student activities, and ensuring the smooth daily operation of our reception and student services area.

Key Responsibilities:

• Greet and assist students, visitors, and staff in a professional and welcoming manner
• Respond to phone calls, emails, and in-person queries efficiently and accurately
• Organise appointments, meetings, and student support sessions
• Coordinate and promote student engagement activities and events
• Provide support to international students, ensuring a positive campus experience
• Maintain accurate student records and documentation
• Ensure deadlines and administrative tasks are completed on time
• Work independently while contributing to a collaborative team environment

About You:

• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Confident in managing multiple priorities and meeting deadlines
• Self-sufficient with a proactive approach to work
• Friendly, approachable, and customer-service oriented
• Experience in education, administration, or front-desk roles preferred
• Culturally aware and supportive of international students

Why Join Us:

• Supportive and dynamic workplace
• Opportunity to make a real impact on students' experience
• Diverse and multicultural environment
• Professional growth and development opportunities

Job Types: Full-time, Part-time, Contract
Contract length: 12 months

Pay: AED3, AED5,000.00 per month

Expected hours: 20 – 38 per week

Ability to commute/relocate:

• Dubai Knowledge Village: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working in an education or student services environment?
• What days and times are you available to work?
• What date are you available to commence work?

Experience:

• customer service or administration: 1 year (Required)

Language:

• Thai, Portuguese, or Spanish (Preferred)
• English (Required)

License/Certification:

• visa that allows you to work? (Preferred)