🚀 Call center

Job Title: Call Center

Job Summary:
We are looking for a Call Center Agent to join our customer service team. The ideal candidate will handle a high volume of inbound and/or outbound calls, provide information about products and services, resolve customer complaints, and ensure customer satisfaction with professionalism and efficiency.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up on customer interactions or to conduct surveys/sales.
• Provide accurate information regarding products, services, and company policies.
• Handle and resolve customer complaints with patience and empathy.
• Document customer interactions, comments, and complaints in the system.
• Follow communication scripts and guidelines provided by the company.
• Meet personal/team targets for call handling, customer satisfaction, and other KPIs.
• Escalate unresolved issues to the appropriate departments as needed.

Requirements:

• Speak English/Urdu/Arabic
• High school diploma or equivalent; a degree is a plus.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in English.
• Good listening skills and attention to detail.
• Ability to handle stressful situations and difficult customers calmly.
• Proficient in using computers, CRM systems, and other communication tools.
• Flexibility to work in shifts, including weekends and holidays if required.

Job Type: Full-time