🚀 Clinical Application Physicist

The Clinical Application Physicist provides clinical support and product training to customers in hospitals and cancer centers throughout the EMEA region.

Key Areas of Responsibility :

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during operation, maintenance, product application or compatibility matters.
• Performs daily customer-centric activities demonstrating expert technical product knowledge with interpersonal skills.
• Provides high-performance customer support during on-site installation, training, PMI’s, and oversees any necessary diagnoses and troubleshooting of systems.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Collaborates with clinical physicists to provide customized high-level technical training when required.
• Identifies customer needs and determines internal resources needed for resolution.
• Requires a wide range of skills including mechanical, electrical, networking, software, and physics process areas.
• Provides product feedback and works with global peers to align on best practices and processes.
• Attends conferences and trade shows as needed.
• Performs other related duties as assigned or requested occasionally.

Knowledge, Skills and Abilities :

• BSc. or MSc. in Medical Physics, Dosimetry, or related discipline.
• Clinical experience in Radiation Therapy is an advantage.
• Technical training, education, or support experience in a professional or academic environment is an advantage.
• Excellent written and verbal communication skills. Strong presentation skills (ability to effectively talk to a group via phone, remote meetings, or face-to-face).
• German and English language skills are required.
• Strong technical aptitude, experience with web-based applications, and comfort with learning technologies and industry standards.
• Self-motivated, organized, detail-oriented, with strong time management skills.
• Able to manage many work streams simultaneously.
• Willingness to travel up to 60%.