🚀 Field Service Engineer (m/w/d) Infusion & Pyxis - Region Westdeutschland - VZ/TZ

Overview

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Location: Field-based in West Germany.

We are looking for a hands-on, passionate, high-energy, proactive, dynamic Technician, with start-up, value-driven and consultative mentality, to join our team as Technical Field Service Engineer (f/m/d).

Duties and Responsibilities

• Provide technical service to customers in collaboration with the Global Customer Service (GCS) department and Sales, including on-site activities (maintenance Infusion & Pyxis products, repair, installation & implementation of CFN Infusion products, sales support).
• Operate the Technical Hotline and deliver technical training.
• Manage service contracts and coordinate service providers; handle service administration.
• Develop technical service function and strengthen relationships with sales, service, finance, and customer service to enhance the affiliate’s service offerings.
• Act as the technical subject matter expert for product installation & implementation, repair, troubleshooting and maintenance.
• Provide technical support and advice to customer service and sales for contracts and tendering quotations, applying appropriate controls and references.
• Represent the country for infusion pumps & Pyxis products with regard to escalations, complaint focus, and technical updates.
• Propose organizational improvements to optimize local GCS processes and identify opportunities for additional service revenue generation.
• Support GCS standardization efforts and ensure all service communications literature complies with BD Brand Identity and regulatory requirements in partnership with Marketing Communications and Regulatory departments.

Qualifications

• Bachelor or Technical degree (Electronic or Biomedical).
• Experience as Biomedical Technician, ideally in medical devices; a new graduate is possible.
• Fluent in German; good knowledge of English (oral and written).
• Strong technical orientation with ability to troubleshoot and support proprietary and standard applications; capable of logical problem solving.
• Good skills in MS Office; IT basic knowledge (MSSQL Database and PL/SQL scripting).
• Ability to translate strategic vision into operational excellence; performance oriented with delivery targets.
• Ability to travel up to 70%.
• Excellent presentation and communication skills; ability to train others on technical matters.
• Effective collaboration across internal and external staff in problem solving and high-pressure situations; team player who works closely with Sales and Customer Service.

Click on apply if this sounds like you!

BD is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Salary Range Information

63,600.00 € - 108,100.00 € EUR annual

Location: Heidelberg/DEU with potential additional locations; Work Shift: Full-time.

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