🚀 Cloud Operations Service Manager

Take your career to the next level with Amaris Consulting as a Cloud Operations Service Manager. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

WHAT WOULD YOU NEED? ✍️

- 5+ years of experience in cloud service delivery or IT service management

- Proven track record managing enterprise-scale cloud services and SLAs

- Deep knowledge of cloud service models (IaaS, PaaS, SaaS), governance and BAU service delivery

- Hands-on experience with incident, problem and change management processes

- Proficiency in service performance monitoring and reporting (e.G., Azure Monitor, CloudWatch, Grafana, Power BI)

- Familiarity with cost optimization and FinOps principles

- Strong understanding of cloud security, compliance and risk management frameworks (ISO 27001, ISO 20000, COBIT, ITIL)

- Excellent communication, organizational and stakeholder-management skills

- Bachelor’s or Master’s degree in IT, Computer Science, Business Administration or equivalent experience

- Fluent in English;
any additional languageis a plus

- Optional certifications: ITIL v4, PMP, FinOps Certified Practitioner or equivalent

- Experience in multi-cloud & hybrid environments and exposure to agile/DevOps practices is a plus

WHAT WILL YOU DO?

- Lead and coordinate day-to-day cloud operations, acting as the central point of contact for internal teams and external vendors

- Ensure cloud services meet agreed SLAs, compliance standards and performance targets

- Oversee incident, problem and change management lifecycles, driving timely resolution and root-cause analysis

- Monitor service performance and availability, generate reports and recommend improvements

- Implement cost-control and FinOps practices to optimize cloud spend

- Collaborate with infrastructure, cybersecurity and platform teams to maintain high availability and resilience

- Manage relationships with third-party service providers and SAP support partners

- Drive continuous improvement of processes, tools and automation in ServiceNow, Jira Service Management and related platforms