🚀 Hollister - Key Lead, Westfield Les Glories

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories for kids through millennials. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with stores and e-commerce sites abercrombie.Com, abercrombiekids.Com, and hollisterco.Com.

Abercrombie & Fitch Co. leads with purpose and puts its people first.

Job Description

The Role
Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. They are part of the store leadership team, driving store performance on the floor through customer experience and the team’s achievement of daily objectives.

What You’ll Do

• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Use of digital systems
• Supervision of sales floor and product presentation
• Work schedule requirements: Availability varies weekly;
  
  minimum 20-25 hours perweek with required availability on Saturdays, Sundays, and certain holidays. Hours may increase during peak periods.

Qualifications

• Education: Minimum secondary education (ESO) or equivalent
• Retail experience: At least 1 year recommended
• CEFR B2 fluency in English & Spanish (required)
• Customer focus, communication, interpersonal skills
• Ability to multitask, adaptability/flexibility, and ethical professionalism
• Attentive to trends and fashion knowledge

What It Takes

• Education: High School Diploma/G.E.D. equivalent preferred
• Retail experience: At least 1 year preferred
• No supervisory/management experience required
• CEFR B2 fluency in English & Spanish (required)
• Omni-channel services awareness
• Strong communication, customer focus, and adaptability

Benefits

• Incentives program including quarterly bonuses
• Employee discounts
• Flexible schedules
• Opportunities for career advancement
• Opportunity to become a brand affiliate
• Training and development
• Be part of a team that celebrates you

What You’ll Get

As an Abercrombie & Fitch Co. associate, you’ll be eligible for a variety of benefit programs designed to fit you and your lifestyle. We offer simple, competitive, and comprehensive benefits aligned with our culture and values. A global incentives program includes quarterly sales incentives, merchandise discounts, flexible schedules, and career advancement opportunities. Additional notes: visa requirements may apply;

relocation and eligibility rules vary by location.

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