🚀 Iberian Service Leader

We are looking for a highly skilled service professional to lead our customer-facing operations in Iberia.

About the Role

This is an exciting opportunity for a seasoned leader to take full responsibility for driving profitable, customer-centric service growth across Spain and Portugal.

Key Responsibilities

• Lead and develop high-performing teams, ensuring engagement and satisfaction.
• Manage and drive operational efficiency, customer satisfaction, and profitable growth.

Operational Excellence

• Implement and monitor service standards, ensuring alignment with global and regional best practices.
• Collaborate closely with Cluster and Regional Service Directors to share best practices and drive consistent operations.

Business Development

• Identify growth opportunities and market trends to expand the service business.
• Monitor competitor activities and translate insights into strategic actions.

Your Profile

• 7+ years experience in leading B2C service organizations.
• Strong business acumen and experience managing P&L and budgets.
• Demonstrated ability to lead and develop multidisciplinary teams.
• Experience working in matrix organizations.
• Strategic mindset with hands-on approach to execution.
• Profound understanding of service operations and processes.
• Excellent communication skills in English and Spanish (Portuguese is a plus).
• Based in Spain, with ability to travel across the region when needed.

Why This Opportunity?

• Be part of a dynamic organization committed to service excellence.
• Take a leading role in shaping the customer experience strategy in one of our key markets.
• Collaborate with passionate teams across Europe and contribute to global service innovation.