🚀 Customer Service Engineer

Customer Service Engineer (f/m/d) – Diagnostic Imaging Equipment

Join us in pioneering breakthroughs in healthcare for everyone everywhere sustainably. We offer a supportive environment that celebrates diversity and encourages growth with resources and flexibility.

Location: The work center will eventually be located in Palma de Mallorca, initially in Barcelona for approximately 2 years for on‑the‑job training with the Catalonia engineering team. Job area: Zone East (Balearic Islands).

Responsibilities

• Maintain medical diagnostic imaging equipment (Radiology, Nuclear Medicine, MRI) in the Zone East.
• Execute all maintenance activities coordinated through the Customer Call Center (CCC).
• Resolve corrective incidents, perform installations, preventive maintenance, system modifications within manufacturer technical parameters, maintaining service standards and KPI satisfaction.
• Carry out installations, deliveries, repairs, updates, and assistance for products in your expertise area, in line with quality standards defined by the Corporate Office.
• Communicate with the CCC, follow instructions, assign and execute Service processes, ensuring optimal customer service quality.
• Escalate unresolved incidents, inform the CCC and report to the Area Service Manager.
• Ensure proper use of equipment, tools and materials, reporting usage via the process and service report.
• Maintain the highest customer satisfaction within the Siemens Healthineers Customer Service framework.
• Perform all responsibilities with cost‑efficiency optimization, considering profitability of Customer Service and business parameters (budget approvals, offers, maintenance contracts) as per the Area Service Manager.
• Effective communication with customers, teamwork and achievement of service KPIs.

Qualifications

• Technical engineering degree or higher, speciality in electronics or similar, physics bachelor’s.
• Knowledge of IT networks, desirable.
• Experience in a hospital technical environment.
• Knowledge of electromedicine, radiology, nuclear medicine (PET/SPECT) and magnetic resonance.
• Availability to travel.
• Technical coverage for the East area (Balearic Islands) based in Palma de Mallorca.
• Car driving licence.
• English B2 (European reference).

About Siemens Healthineers

Siemens Healthineers is a leading global medical technology company with more than 66,000 colleagues dedicated to shaping the future of health. Our technologies and services support millions of patients worldwide daily.

Equal Opportunity Employer

We offer equal opportunity employment and welcome applicants with different capabilities. Diversity is our source of creativity and innovation.

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