🚀 Technical Customer Care

About the Company

You live the digital future, we live smart sensor concepts. Together, we shape industry worldwide.

Your career: challenging, diverse, and full of opportunities for personal development.

The environment: highly professional, international, and inspiring.

Your new company: a technology and market leader with more than 12,000 employees worldwide.

SICK supports customers from a wide range of industries in the Iberian market and successfully sells its products, services, and solutions in the manufacturing and logistics segments.

About the Position

Technical Customer Care based in Barcelona and surrounding areas

Profile:

· Resident in Catalonia

· 2 years of experience in a similar position or in a sales or technical support role in the industrial field

· Technical knowledge of electronic components (knowledge of SICK products is a plus)

· Communicative person with a technical background

· Experience in customer relations

· Used to working in a team and highly results-oriented

· Fluent conversational English

Functions and Responsabilities:

· Respond to customer tenders, clarify needs if necessary, select relevant products/services,

· create quotes in accordance with the commercial policy, and in cooperation with the account owner.

· Provide technical support (minimum Level 1) to all stakeholder, before and after sales, within

· the scope of technical competencies.

· Update information in the CRM system (telephone/mail contact reports, updating contacts and

· potentials, opportunities, etc.).

· Keep trained & participate to executre trainings on products, applications via SICK's online training platformand

if necessary with the support of other ressources needed.

· Promote and convince customers to use SICK digital plaftorms (eshop/DSP) in all its

· functionalities, especially for quotes and online orders, price and delivery information, product information

We Offer

· Competitive salary compensation based on the candidate's qualifications. Salary policy includes fixed salary +

variable + company car

· Promotion opportunities within the organization

· Continuous training

· Flexible working hours

· Other benefits: Pension plan, life insurance, and flexible compensation: meal vouchers, childcare vouchers, and

transportation vouchers.

Is requiered

· 2 years of experience in similar functions

· A good level of English and residence in the indicated area are essential

· Strong knowledge of Office tools and Outlook

· Customer-oriented person with strong attention to detail, active listening skills, and high curiosity

· Proactive, analytical, structured, organized person with strong teamwork skills

· Knowledge of CRM or commercial databases is a plus