🚀 Gridspertise - Lead Service Designer

Lead Service Designer – Endesa Madrid

Join the Gridspertise team within Endesa’s Solutions unit. Founded in 2021 from Enel’s two-decade experience in grid digitalization, we push the boundaries of innovation daily.

We operate globally across Italy, Spain, the Nordics, the Netherlands, Latam, and beyond, empowering utilities with Grid Edge intelligent solutions that deliver advanced visibility, control, and automation at the edge.

What you will do :

• Own the service vision and quality bar across products, from discovery to delivery, with clear decision rights on methods, artifacts, and service standards.
• Lead end‑to‑end service design for complex B2B workflows, turning insights into personas, JTBD, journey maps, and blueprints.
• Run core rituals for speed and quality—discovery kickoffs, blueprint reviews, critiques, and readiness checks.
• Turn research and operational data into clear decisions and measurable experiments that de‑risk change before rollout.
• Plan and facilitate workshops and co‑creation sessions with internal stakeholders, customers, and vendors.
• Validate solutions with usability testing, service pilots, and field feedback, then iterate quickly to land high‑fidelity outcomes.
• Drive phygital service orchestration, connecting digital journeys with devices, installations, field operations, logistics, and support.
• Use synthetic users to pressure test journeys and phygital workflows, calibrating against real studies and using results to target the next experiments.

Who you are :

• Degree in Service Design, Interaction Design, HCI, Product Design, or a related field, with 6+ years designing end‑to‑end digital services and products in complex or B2B domains.
• Portfolio that demonstrates service blueprinting, interaction design depth, information architecture, and systems thinking.
• Hands‑on experience partnering with engineering to ship high‑fidelity experiences with accuracy and quality.
• Confident running discovery, mapping journeys and flows, prototyping at multiple fidelities, and testing with users.
• Comfortable balancing strategy and hands‑on execution while managing multiple priorities.
• Deep grasp of product methods to turn outcomes into experiments, measurable metrics, and roadmap decisions.
• Experience in phygital ecosystems such as industrial, utilities, retail, logistics, or connected hardware, and experience integrating AI into research and insight generation processes is considered a plus.

What we look for in you : deep collaboration, openness, commitment to development, sound decision‑making, smart and lean approach, and broad perspective.

What we offer :

• Permanent contract in Madrid.
• Personal growth and programs of empowerment.
• Flexible and remote work options in accordance with organizational needs.