🚀 Implementation Consultant - Spanish Market

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Responsibilities

• Customer Centric Project Management
• Define & communicate clear implementation plan
• Set the right expectations from the customer: define next steps, deadlines, and deliverables with responsibilities
• Understand clients’ challenges and needs to provide the best implementation plan
• Escalate promptly, in a structured approach, to the team lead / manager for critical cases
• Choose the best possible setup in Agicap to ensure adoption based on customer needs
• Ensure data integration setup fits customer needs by collaborating with the CSTech department
• Contribute directly to product development by sharing client feedback with technical and product teams and beta‑testing prototypes
• Support and train new clients in their first implementation or existing customers in adopting new features
• Develop personal relationships on a daily basis with users and decision‑makers
• Provide the best possible experience for clients
• Ensure proper adoption of the tool to guarantee customer retention
• Maintain high satisfaction indicators (NPS/CSAT)
• Share expertise and ideas to improve team performance
• Be a true growth driver through upselling, with an emphasis on sticky features
• Respect and suggest improvement of actual process to boost prioritization and efficiency (including feedback to be shared with Sales department)
• Fill CRM with the most updated data
• Report regularly on performance and share best practices with the team
• Provide qualitative handovers to the teams you are working with to increase quality and speed of action of those teams

Qualifications

• You have strong customer relationship skills: 1–3 years of experience in customer relations (ideally as a Customer Success Manager in SaaS, with experience in FinTech being a bonus)
• Or you have strong financial skills: 1–3 years of experience in financial audit, management control, or implementing financial tools (such as ERP accounting, management, or treasury systems)
• You have an excellent level of Spanish and are able to lead full business conversations
• You are capable of multitasking and managing changing priorities within tight deadlines
• You enjoy challenges and strive to exceed your goals
• You are eager to move quickly, to meet with our users frequently, and to pick up the phone to help them
• You love advising, arguing, and convincing

Benefits

• Perfect moment in terms of growth and opportunities to join our adventure
• Attractive salary
• Fast learning environment and team spirit
• An incredible team of entrepreneurs

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.