🚀 PMO & Project Strategy Manager

Overview

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a focus on Innovation. Omega CRM is looking for a PMO & Project Strategy Manager.

Responsibilities

• Project Management and PMO: Monitor and control the profitability and expectations of multi-client CRM consulting projects, from proposal to closure and delivery.
• Manage PMO (Project Management Office) tracking, analyzing deviations between budgeted and actual project costs, and ensuring corrective and preventive measures. A hands-on approach is required.
• Coordinate with the commercial team to manage client expectations.
• Planning and Budgeting: Collaborate with the technical leadership (CTO) to ensure focus on project efficiency.
• Manage and control project budgets, ensuring optimal allocation of resources and personnel.

• Operational Performance Analysis: Work with the Operations team to focus on project contribution margin, resource utilization, and process efficiency.
• Identify areas for operational improvement and propose solutions to optimize the profitability of the project portfolio.

• Support to Management and Project Leaders: Provide advice to management and project leaders for decision-making, acting as a strategic partner and leader.
• Collaborate with the Solutions leadership to provide feasibility analysis for new projects and partnership proposals, anticipating financial and implementation risks.

Experience

• Proven experience of at least 3–5 years in a role with similar responsibilities in the consulting or technology implementation services sector.
• Demonstrated experience in project management and client management.
• Valuable: Specific experience in implementing CRM solutions (Salesforce or Microsoft Dynamics 365) or ERP in commercial areas.
• Experience in a multi-client PMO environment, with the ability to manage and report on a portfolio of simultaneous projects.

Skills

• Advanced Excel / Google Sheets skills (pivot tables, financial models).
• Experience with management software, CRM, and Business Intelligence tools (Power BI or Tableau).
• Knowledge of project management methodologies (PMI, Agile, PRINCE2, etc.).
• Functional knowledge of databases and data governance.
• Analytical ability and strategic vision for decision-making.
• Strong communication and collaboration skills with multidisciplinary teams.
• Demonstrated proactivity, results orientation, and the ability to work under pressure in a project environment.
• Drive, change management, and initiative.

What do we offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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