🚀 Customer Experience Agent With English (León)

Responsibilities

• Create and maintain technical documentation: user guides, installation manuals, troubleshooting procedures, FAQs, etc.
• Develop and maintain dashboards and reports using Power BI or similar tools to track KPIs and solution performance.
• Manage tasks, bugs, and technical escalations using JIRA, including tracking and prioritization.
• Interact directly with clients for beta software activation, functional demonstrations, and pre‑sales support.
• Coordinate with development teams to resolve technical issues and ensure high‑quality solutions.
• Contribute to continuous improvement of support and documentation processes.
• Collaborate with cross‑functional teams to ensure a seamless and professional customer experience.
• Experience communicating with clients via email and video calls.

Qualifications

• Exceptional communication skills in English (written and spoken).
• Advanced proficiency with productivity tools (Outlook, Excel, PowerPoint, Word).
• Proficient in project and technical support management tools, especially Atlassian JIRA.
• Experience creating dashboards and analyzing data with Power BI or similar tools.
• Familiarity with software deployment environments and version control.
• Ability to understand technical software flows and translate them into clear, helpful documentation.

Schedule

Monday to Friday, 9:00 AM – 6:00 PM (3 days a week in the office).

Benefits

• Health insurance.
• Annual performance bonus.