🚀 German-speaking Travel Support Agent

Workster is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Agents for a financial services project in Madrid Spain. This is an excellent opportunity to join a dynamic, international team while supporting clients in the financial and payments sector.

Location: Madrid, Spain

Languages Required: German (C1-C2), English (B2–C1)

Your Role:

• Handle incoming calls and emails in German (80%) and English (20%), assisting clients with credit card issues or transaction-related queries.
• Provide accurate, timely support to resolve customer incidents and ensure a positive client experience.
• Process and monitor customer cases, ensuring compliance with internal procedures and quality standards.
• Collaborate with colleagues and supervisors to escalate complex issues when necessary.
• Maintain professionalism, empathy, and efficiency in every customer interaction.

REQUIREMENTS

• Fluent German (C1) and a good level of English.
• Previous experience in customer support, financial services, or call center environments is an advantage.
• Strong communication skills and a client-oriented mindset.
• Ability to handle sensitive financial inquiries with professionalism and attention to detail.
• Proactive, organized, and comfortable working in a structured environment.
• Availability to work on-site in Madrid.

OFFER

• Permanent contract with a 2-month trial period.
• Full-time schedule: Monday to Friday, 09:00–20:00 (split shifts), with one rotating day off per week.
• Paid training provided on-site before starting the role.
• Modern office location in Madrid with an international and supportive team.
• Clear career progression and professional development opportunities.
• Benefits & Relocation Package
• Annual salary: €22,000
• Signing bonus: €1,500.
• Meal allowance + private health insurance.
• Relocation support:
• Travel reimbursement: up to €200 (train/plane), paid after 3 months of employment.
• Financial aid for housing: €300–€400/month for the first 3 months (requires proof of accommodation).

Recruitment Process

1. Phone interview with Workster recruiter
2. Online language test (German and English)
3. Interview with the HR company
4. Final interview with the client

Interested? Send your CV to

This is your opportunity to begin an exciting international career in customer support in Spain.