🚀 Technology Customer Service Specialist with Dutch

MediaMarktSaturn has chosen Barcelona as the main Hub for their Digital Consultation Services . As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions.

This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!

Languages Required:

• Excellent command of Dutch
• Professional level of English
• Other languages are considered a plus

Main Responsibilities :

• Communicate with customers via chat, video, and co-browsing tools
• Understand customer needs and recommend the ideal product through tailored solutions and expert advice
• Support customers with the initial setup and discovery of their new devices
• Identify opportunities for cross-selling and up-selling to maximize customer value
• Share responsibility for project KPIs through reporting and analysis
• Continuously develop your skills and contribute to training materials for the team

Core Skills :

• Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.)
• Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus)
• Comfortable with digital communication tools and video calls
• Ability to build trust and connect with customers in a clear, empathetic, and professional way
• Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays).

What's on Offer :

• Competitive Salary of EUR 25,000-30,000 OTE
• Permanent contract
• Hybrid working model: 3–4 days per week working from home
• Birthday off
• 10% discount on all the company’s products
• Private gym, game room, physiotherapist and nutritionist in the office
• Languages Courses
• Medical insurance
• Parking in the office

Our Recruitment process :

• Step 1: Interview with our Recruiter to learn more about you
• Step 2: Video Interview with the Team Managers
• Step 3: Final Interview with the HR Manager