🚀 It Support Specialist Pilatus Ibérica - Sevilla

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

Your Tasks

IT Support & Collaboration: Serve as the primary contact for local IT issues and support requests (on-site and remote), working closely with IT teams in Seville and Stans (Switzerland)

Troubleshooting & Technical Support: Diagnose and resolve issues related to hardware (desktops, laptops, printers, scanners, VoIP, mobile devices) and software (Windows OS, Microsoft 365)

Ticket & Asset Management: Efficiently handle support tickets in coordination with the global IT Service Desk and maintain accurate records of IT assets and service activities

User & Security Administration: Manage user accounts and access rights, assist in resolving IT security incidents, and ensure compliance with internal policies

Knowledge Sharing & Process Improvement: Document solutions, update the knowledge base, and contribute to the continuous improvement of support processes

Career Development Path: You will be the spearhead of the growth of the IT area in Seville with the possibility of having a professional development with increasingly new responsibilities: planning and implementing local IT projects, acting as the interface between Spain and the global IT team, managing local IT assets and budgets, preparing decision-support documentation, and overseeing suppliers and service providers

With this you convince us

Education in Information Technology or equivalent professional experience, ideally with certifications in Windows systems or related fields

Minimum 3 years of relevant IT experience, ideally in a support or coordination role

As our Sevilla office is still in a build-up/start-up phase, this role requires a high degree of flexibility, initiative, and hands-on mentality

You will help shape structures and processes from the ground up in collaboration with the central IT team

Structured, reliable, and able to handle multiple tasks under pressure as well a strong sense of ownership and service orientation

Fluent in English and Spanish (written and spoken);
additional languages are an asset

What we offer

A committed, international team and the chance to work on unique, cutting-edge projects

Support for training and opportunities for personal and professional development

The opportunity to be part of something significant: contribute to the development of a new facility in Sevilla and play a key role in shaping its future success

Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network

A supportive and inclusive work culture that values diversity and encourages leadership