🚀 IT Onsite Technician

Role:
As a Hemmersbach Technician you will be a direct customer contact for various requirements
You will help users with their problems and requests
You will analyses errors, maintain hardware, set up / remove work stations, install and configure new software (IMACD) and manage user accounts via Active Directory
You will log your approach and your solution to problems in a ticketing system - Minimum of two to three (2-3) years with direct PC and Laptop Hardware Service experience
Skills
Computer support to users and local and remote client infrastructure, including VIP
Resolution of incidents of micro-computing technician, recording and monitoring them in ticketing tools
Local support to resident technicians and remote to the rest of the headquarters of the Corporate Group, according to demand. - Deployment - hardware update
Support “hands and eyes” / “Smart hands”
Interaction with external service providers
Attend weekly telephone conferences with the international team (in English)
Inventory control and management updated monthly
Support meeting rooms
Requirements:
18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Solid knowledge of English (B2)
Excellent time management skill
Benefits:
Buddy program
Food Allowance --> Net Allowance
Internal career development program
International job opportunities
Transport/ Commuting Allowance
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.