🚀 Aplica Ya: Itsm & Ai Specialist (Servicenow)

Take your career to the next level with Amaris Consulting as an ITSM & AI Specialist (ServiceNow) .Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects.Join Amaris Consulting, where you can develop your potential and make a difference within the company.✍️ WHAT WOULD YOU NEED? ✍️Between 5 and 8 years of experience in ITSM roles, ideally in international teamsDeep knowledge of ITSM processes and tools (e.G., incident, change, problem, asset & configuration management)Proven experience working with ServiceNow, including configuration and administrationPractical experience with AI modules in ServiceNow, such as:Predictive Intelligence (categorization/assignment models)Virtual Agent Studio & Natural Language Understanding (NLU)AI-powered automation workflowsUnderstanding of scripting (JavaScript, PowerShell or similar)Experience with knowledge base management and intelligent ticket routingFamiliarity with modern workplace technologies (O365, Intune, SCCM, Azure AD)Fluent English (B2 minimum) – verbal & written communication in an international environmentWHAT WILL YOU DO?Act as a subject matter expert in ITSM operations and AI-driven process optimizationManage and configure ServiceNow platforms to meet client needs, with a focus on AI featuresLead the implementation of Predictive Intelligence, improving ticket classification, prioritization, and routingDesign and maintain Virtual Agent flows and NLU models to support self-service capabilitiesContribute to the continuous improvement of ITSM processes with automation and intelligent workflowsEnsure proper training and knowledge