🚀 Head of Customer Success

About ZynapZynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity. Our AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense. By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread. Join us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection.

What you’ll do

• Define and execute the global Customer Success strategy, building scalable post-sales processes from onboarding to renewal.
• Act as the main point of contact for our enterprise customers, ensuring adoption, satisfaction, and measurable business impact.
• Partner cross-functionally with Sales, Solutions Engineering, and Product to ensure a fantastic customer experience and a continuous feedback loop.
• Develop a framework for tracking customer health, renewals, and expansion, including success metrics, dashboards, and a reporting cadence.
• Establish playbooks for onboarding, enablement, and customer communication, setting the operational foundation for a future CS team.
• Identify and anticipate customer needs, translating them into actionable initiatives and product priorities.

What we’re looking for

• 5+ years of experience in Customer Success,