🚀 Incident & Problem Manager M/F

Overview

Your missions

Based at our Technical and Operations Headquarters, your main responsibilities will be to follow up network incidents. You will :

• Closely follow our network sanity.
• Coordinate incident resolution along with technical Support Teams.
• Communicate across the Company on the resolution progress.
• Fetch internal teams to ensure quick incident resolution.
• Write incidents reports based on your
• Follow up action plans for non-reproduction, network stability and quality of Service improvement.

Responsibilities

• Follow up network incidents and coordinate resolution with technical support teams.
• Communicate progress and status across the company.
• Mobilize internal teams to ensure quick incident resolution.
• Prepare incident reports based on available information.
• Track and follow action plans to ensure non-reproduction, network stability and QoS improvements.

Qualifications

Your profile

You have a higher education diploma or degree in technology, you have already worked successfully with an NOC operator (preferably GSM mobile), as an IT support technician (billing, CRM, provisioning) or as a telecom network supervisor.

You have several of the following technical skills :

• Knowledge of network / service architectures.
• Working knowledge of Linux and SQL.
• Data management and analysis using Microsoft Excel

Your soft skills :

• You are rigorous and organized, while able to work under stressful situations
• Your technical curiosity leads you to often learn about new technologies.
• Get on well with others and have the sense of Customer Service
• You are obstinate and quality oriented

As you will be in contact with our international clients and partners, a good English level is required.

You are motivated to join a young, dynamic team with an ambitious project. Come and join us!

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