🚀 Head of Customer Success, BTM, France and Benelux - F/H

What You’ll Build

In this role, you’ll lead a team of Customer Success Managers across France and Benelux, driving a customer-first mindset and a client engagement model that empowers customers to succeed—not just stay. Your leadership will ensure strong adoption and consumption of BTM solutions, while meeting retention and renewal targets.

You’ll Be Responsible For

• Executing strategy in the market units, including team coordination, customer escalations, and QBRs
• Driving solution consumption, renewals, and expansion KPIs
• Forecasting renewal and churn rates across strategic and digital segments
• Developing your team’s expertise and supporting career progression
• Creating engaging customer communities in your region
• Facilitating collaboration across sales, post-sales, marketing, services, product, and partner teams
• Building executive-level relationships with selected customers
• Supporting the deployment of value identification and realization methodologies
• Leading organizational change following the LeanIX acquisition, helping your team expand networks and build stakeholder bridges

What You Bring

• Bilingual proficiency in French and English
• Experience in cloud ERP and transformation projects (managing, delivering, or selling)
• Strong understanding of end-to-end processes and enterprise architecture
• Proven success in leading high-performing teams and developing talent
• Customer Value First mindset, thought leadership, and executive presence
• Ability to resolve complex customer issues and apply risk-mitigation strategies
• Excellent analytical, coaching, and communication skills

Where you belong

You’ll be part of one of the fastest-growing business segments in SAP, with access to exciting career growth opportunities. The team thrives on collaboration, innovation, and a shared commitment to customer success. You’ll work in a dynamic, hybrid environment with exposure to strategic leadership and cross-functional projects. SAP invests in employee development through mentorship, learning programs, and career progression pathways. You’ll be empowered to grow your skills and make a meaningful impact.

Equal Employment Opportunity and Accommodations

SAP is committed to equal employment opportunity for all employees and applicants. If you require reasonable accommodations to access our site or complete your application, please email Requests for reasonable accommodations will be reviewed on a case-by-case basis. SAP employees and applicants are subject to our internal policies and applicable law. Further information about recruitment guidelines and the use of AI in our recruitment process can be found in our published guidelines.