🚀 Localization Quality Manager (On-site)

Get AI-powered advice on this job and more exclusive features.

Overview

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022). By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.

We are looking for a Localisation Quality Manager. We are seeking a Quality Manager for our Enterprise clients who will drive quality initiatives for both human and machine translation workflows, work with translators and directly with our top clients in the digital space. This is an in-house position at our Headquarters in Rome.

Responsibilities

• Define quality requirements and frameworks for assigned clients, both for human and MT workflows.
• Develop client or service-specific training and testing programs. Collaborate with CMs to recruit the best resources and negotiate rates. Carry out hands-on training and individual performance improvement plans to help freelancers in our pool reach the required quality standards on any given project.
• Manage linguistic assets for clients, including machine translation, translation memory, glossaries, and style guides.
• Oversee teams of linguists, Language Experts and Language Leads for assigned clients, monitoring and improving linguists' performance to ensure consistent high-quality outcomes.
• Analyze quality by employing a data-driven approach to define and measure quality metrics, leading to actionable insights for continuous improvement.
• Serve as the primary QM point of contact with clients, attending meetings and presenting quality data and improvement plans during business reviews.
• Collaborate with other departments to ensure a seamless and efficient workflow between teams for assigned clients.

Requirements

• 3+ years experience in the localization industry with a focus on Quality Management;
• Excellent knowledge of English and preferably another language;
• Excellent computer and web skills required;
• Proven experience with and understanding of automatic quality estimation for MT and machine translation quality best practices.
• Proven analytical skills with the ability to define improvement plans based on data analysis.
• Excellent interpersonal and communication skills;
• Excellent fluid intelligence and high work ethic;
• Preferred experience in teaching or training;
• Preferred working experience or University studies in business, management or translation.

Location

Headquarter (Rome - Italy)

Benefits

• Gym
• Swimming Pool
• Kickboxing
• Water aerobics
• Fitness
• Pilates
• Table Tennis and Football table
• Kitchen and snacks

Company

Learn more about our company:

Diversity statement: At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We are committed to an inclusive and equal-opportunity workplace.

Privacy Policy