🚀 Automation Hardware Technical Support Europe

Automation Hardware Technical Support Europe

Beckman Coulter, a Danaher company – Technical Support role based remotely in Italy or Germany with Europe-wide coverage.

This role reports to the Technical Support Manager and provides second-level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms . You will drive service targets while ensuring strong customer satisfaction and retention, apply critical thinking to determine appropriate actions to rapidly repair instrumentation, train customers and Service Engineers, support the Applications Team, and verify operational performance and data quality of systems for the overall commercial organization.

You will operate independently in the Italian/Germany territory and in Europe when needed (overnight travel may be required) to provide excellent customer service while installing and maintaining automation instrumentation and systems in hospital and standalone laboratory environments. We work as a team to share standard methodologies, mentor others, and provide experienced technical support.

The Essential Requirements of the Job

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support or Field Service experience in the Diagnostics market.
• Early careers are welcome but with troubleshooting experience gained during thesis or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service across the country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.

Preferred

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems, and find effective solutions.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. More information about benefits is available at the company benefits portal.

We are committed to an inclusive and engaging workplace and invite you to learn more about our culture and opportunities within the Danaher family of companies.

For more information, visit

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Referrals increase your chances of interviewing at Beckman Coulter by 2x. Get notified about new Automation Specialist roles in Milan, Lombardy, Italy.

#J-18808-Ljbffr