🚀 Senior Technical Support Engineer EMEA

Overview

Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast. We are seeking an experienced Support Engineer to provide innovative and empathetic technical support to our customers. This fully remote position can be hired anywhere in Europe.

Responsibilities

• Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
• Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
• Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
• Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
• Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
• Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 4+ years of relevant work experience (Network/Security/SaaS Support) - Must.
• Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.
• Proven experience in technical support role, preferably in the cybersecurity industry.
• Excellent problem-solving and communication skills.
• Willingness to learn and adapt in a fast-paced environment.
• Strong understanding of network security skills and the ability to work independently and as part of a team.
• Commitment to innovation, integrity, and excellence.

Position Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Computer and Network Security

Notes: This description focuses on the internal role without including extraneous postings or boilerplate related to other roles.