🚀 Implementation Consultant - Italy

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About Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, rewarding the most promising startups in France.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These resources fuel our product innovation and support international expansion across Europe. We are over 500 people. We believe our success comes from highly passionate teams, committed to building a company where people can grow and build their careers.

Home page • Customer Stories • Our Values

What you will do

As a Customer Success Manager at Agicap, your role is to support our rapidly growing customer base in Italy and replicate the company’s customer-centric culture, innovative product, and excellence of our teams. You will become familiar with our business, understand how we sell and support our customers, and complete a comprehensive onboarding.

• Manage and be responsible for a customer portfolio
• Answer customers' requests (chat, email, phone)
• Support and onboard new customers
• Understand customers’ business, challenges and needs
• Develop personal relationships with users and decision-makers
• Define and implement satisfaction and retention strategies
• Prevent and minimize attrition
• Detect cross-sell and up-sell opportunities and grow accounts
• Improve the product by gathering customer feedback for the Product team
• Maintain a high NPS
• Contribute to the ongoing improvement of processes, best practices, and tools
• Share know-how and ideas to improve team performance

What we are looking for

• Native/Fluent Italian speaker with full professional proficiency in English
• Problem-solving mindset
• Passion for consistently providing excellent customer experience
• Ability to show previous success in customer relationships
• CSM in a SaaS environment targeting SMBs is a plus
• Excellent verbal and written communication skills
• Strong rigor and organizational skills, able to manage large amounts of information over time
• Enthusiasm and team spirit

What we offer

• Growth opportunities and a chance to join our adventure
• Competitive salary
• Fast learning environment, entrepreneurial spirit and teamwork
• Collaborative team of entrepreneurs
• Thursday beers and team afterworks

Non vediamo l'ora di incontrarvi !

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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