🚀 Customer Service Representative - Italian Speaker Customer Service · Bergamo ·

We’re hiring for a Customer Service Representative role, where you'll be part of a collaborative and dynamic team of 12 people. In this position, you’ll report directly to the Customer Service Team Lead , and your main responsibilities will include supporting customers by handling inquiries, resolving issues, and ensuring a positive user experience.

This is a great opportunity for someone who enjoys helping others, is solution-oriented, and thrives in a fast-paced, team-focused environment. You’ll be working closely with both customers and internal teams to maintain our high service standards.

If you’re looking for a role with impact, structure, and supportive leadership—this could be a great fit!

Main Responsibilities:

• Promote and sell the company's services , identifying upselling and cross-selling opportunities.
• Communicate clearly and empathetically with customers, understanding their needs and delivering appropriate solutions.
• Provide telephone and ticket-based customer support , resolving issues efficiently and professionally .
• Collaborate actively with the team to improve internal processes and enhance the service experience.
• Keep a strong focus on customer satisfaction , service quality, and responsiveness.
• Manage administrative support requests related to payments, renewals , and domain operations (registration, transfer, ownership change).

Requirements:

• Strong sales aptitude and a genuinely customer-oriented mindset .
• Proven experience in customer support , especially over the phone .
• High level of proactivity – we value people who take initiative and don't wait to be told what to do.
• Fluent in Italian and English , both written and spoken.
• Excellent communication and problem-solving skills.
• Ability to adapt to change and thrive in a fast-moving environment.
• Team spirit and clear goal orientation .
• Customer focus is a must .
• Familiarity with digital identity products (e.g. SPID ) is considered a plus .
• Previous experience in a similar role is a strong advantage.

What You’ll Find Here:

You’ll be part of a company where you’ll never get bored — we move fast, and change is part of our DNA .
New challenges and opportunities arise daily , making us one of the most dynamic and active players in the industry .

We are a modern, future-ready company : we believe that AI is a key tool to enrich our processes and bring even more human attention and value to our customers .
If you’re looking for a place where technology and human touch go hand in hand , and where being proactive is the norm , this is the role for you.