🚀 Global Key User

Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act onclimate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

Summary :

The Global Key User for SAP DIS, will be a functional process lead and critical liaison between business needs, SAP and 3rd party TMS functionalities, leading and supporting DIS processes, systems, and training across the global organization. The Key User is responsible for supporting the end users, defining end user documentation, providing end user training, monitoring data accuracies, identifying process improvements, performing testing, and actively participating in implementation projects.

Essential Duties and Responsibilities : include the following. Other duties may be assigned as required.

Primary responsibilities :

• Key User is the “go to” person for the end users in fielding day to day business process issues and questions. The Key User is responsible for gathering all information pertaining to the issue, initiate troubleshooting and resolution, and if required, escalation and logging of the issue with IT. The Key User works closely with the Business Analyst to test and approve a solution.
• Develop and maintain Business Process Procedures (BPP) and document process flows to support the defined inventory controls for all materials. The documentation will be used in training end users on the processes of dispatch / logistics and warehousing operations.
• Responsible for providing and ensuring the end users are trained and appropriately practicing the defined processes.
• Accountable for making sure data is being maintained accurately by end users. Monitor data accuracies and provide guidance to end users to correct data inaccuracies.
• Identify, document, and communicate process improvements to the SCM Management. Upon approval from the SCM management, initiate an Enhancement Justification Sheet (EJS) for application enhancements, communicate and educate global alignment.
• Responsible for testing of issues, validating results, testing application changes, and participating in regression and integration testing.
• Being an active team member of rollout projects and other Key User teamwork initiatives.
• Conducting audits to ensure adherence to documented processes.

SAP & TMS DIS Expertise :

Business Process Expertise :

Deep understanding of DIS / Logistics processes.

Communication and Collaboration :

Documentation and Reporting :

Global Support and Problem Solving :

Data Migration :

Processes Involved :

PROFILE AND EDUCATION

Education and / or Experience :

Bachelor’s degree (B.S.) or equivalent from a four-year college; or two to five years related experience and / or training; or equivalent combination of education and experience.

Language Skills :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills :

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability :

Ability to define problems, collect data, establish facts, analyze, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills :

To perform this job successfully, an individual needs to have knowledge of SAP systems with the use of inventory management, warehouse management, and handling unit management interfacing with a shop floor control (MES) systems, and other related corporate systems (reporting tools). Additionally, they should have knowledge of Microsoft Word and Excel with proficient use. Oracle database and application base technical knowledge is beneficial.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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