🚀 Field Service Engineer North West

Overview

Are you ready to power the future

At SolarEdge (NASDAQ : SEDG) were a global leader in smart energy technology with over 4000 employees offices in 34 countries and millions of installations worldwide.

Our innovative solutions include solar inverters battery storage backup systems EV charging and AI-based energy management. Were committed to making clean green energy the primary power source for homes businesses and beyond.

With the growing demand for electricity the need for smart clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment covering everything from research and development to production and customer supply. Work with talented colleagues tackle exciting challenges and help create a sustainable future in an industry thats always evolving and innovating. Join us and be part of a company that values creativity agility and impactful work.

Location: North West Italy

What will you be doing

• Provide on-site on-line phone chat or email support to customers when needed
• Resolve issues over the phone with qualified personnel when on-sit
• Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
• Make sure every issue call case is documented in the database
• Replace or assist in replacing SolarEdge products at the field
• In collaboration with pre-sales team propose alternative system designs to achieve better functionality of the system
• Travel to installers or end-user customers to provide service or provide emergency repair service
• Assist in commissioning of residential or commercial Solar Systems
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
• Manage the monitoring database of customer installations
• Run training sessions with SolarEdge customers
• Advise customers concerning equipment operation maintenance or programming
• Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on-site
• Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM
• Engage in the monitoring and troubleshooting support supervision and coordination of customers Solar Power Plants
• Management of general daily on-site issues reporting and site work deliverables to the Field Service Team Leader & Area Sales Manager
• Assist the sales team in technical areas and other needs to close deals
• Planning and preparation of site work managing and updating these internally and to the customers
• Evaluate customer needs with the support manager in the areas of service training logistics and planning and execute the plan to fulfill them
• Identify product documentation and other issues impairing customer satisfaction and work with the HQ to improve them
• Use and identify needs of the monitoring database of customer installations usage of SEDGE troubleshooting tools Document all activities in (CRM) CREdge or other database platforms
• Select collect and analyze site data to identify HW / SW issues
• Approve Tier 1s RMA cases
• Provide technical assistance and support to Tier 1 escalations
• Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ
• Work with Area Sales Manager
• Work with regional Field Service Team Leader
• Owns customer satisfaction with SEDG technology

Country: Italy

City: Milan

Requirements

• Technical engineering background preferably gained in an electrical / photovoltaic engineering field
• 2 years of hands-on experience in a Technical role including 1 year that is a customer-facing role
• Valid driver license
• Traveling to sites within Italy but also international travel may be required
• Self-contained and self-organized working style
• Experience in SolarEdge products (inverters optimizers battery solutions) an advantage!
• Self-starter and quick learner
• Customer-oriented with excellent communication skills
• Ability to multitask in a very fast-paced environment
• Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
• Excellent interpersonal skills and proven ability to build rapport and establish / keep working relationships with customers partners peers and managers :
• Excellent interpersonal verbal and written communication skills.
• Fluent in English and local language both written and spoken

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type: Remote

Experience: years

Vacancy: 1