🚀 Head Of Customer Service

Head of Customer Service – Rif. H25600

Our client is part of a group of companies with innovation-based industrial and packaging solutions operating globally. The company designs and manufactures automatic packaging machines for various sectors.

Location : Bologna area

Role

We are looking for a Head of Customer Service to lead Service Operations team. This is a strategic leadership role with full ownership of customer service performance across our global installed base. The role will manage a team of 15–20 professionals and oversee the following key After Sales business lines:

Main responsibilities:

• Lead, empower, and develop the Service Operations team to deliver outstanding customer value and operational efficiency.
• Drive strategic initiatives to enhance customer satisfaction and loyalty.
• Ensure excellence in technical support and customer care, maintaining high performance standards.
• Collaborate with Product Management, Sales, and Engineering to identify and execute growth opportunities in the After Sales domain.
• Foster a culture of accountability, customer-centricity, and continuous improvement.

Requirements

• Minimum 5 years of experience in technical or commercial roles within industrial customer service, preferably in international environments.
• Proven ability to lead high-performing teams and manage complex operations.
• Strong business acumen with a P&L mindset and a track record of driving revenue and margin growth in After Sales.
• Strategic thinker with a hands-on approach and strong execution capabilities.
• Excellent communication and influencing skills across multiple levels and functions.

Human Value si occupa di attività di Executive Search & Selection (Aut. Min. 7895). Human Value garantisce la pari opportunità (L. 903/77). Gli interessati sono invitati a consultare sul sito l’informativa relativa al trattamento dei dati personali (art. 13 del Regolamento UE 2016/679)