🚀 Customer Service Specialist (Protected Categories)

Free2Move eSolutions is a Stellantis company ( ready to become an international leader in the design, manufacture and supply of e-mobility products and services. Customer Service Specialist (Protected Categories)TASKS AND ACTIVITIES promptly responde to customer queries via email, live chat and phone immediately escalate serious complaints or issues that you are not equipped to deal with liaise with colleagues or managers to find the best solutions to customers’ issues identify common problems and escalating them to management, along with possible suggestions for improvement, wherever possible obtain and share customer feedback with colleagues and other departments so that products and services can be improved communicate effectively with customers and internal teams to ensure a seamless customer experience document customer interactions and provide feedback to improve processes proactively engage with customers to gather feedback and identify opportunities for improvements REQUIREMENTS & SKILLSMinimum of 1 year of experience in customer servicesFamiliarity with tools and customer services methodologies Strong customer orientationBelonging to Protected Categories ex Law 68/99Attention to detail and commitment to delivering high-quality products.Good communication and teamwork abilities.LANGUAGES:English: fluentWORK LOCATIONTurinHybrid