🚀 General Manager

Job Title: General Manager

Location: Urban Playground, Manchester

Role Description

General Manager of Urban Playground, a premium competitive socialising and entertainment attraction located in Manchester Arndale. You will lead a team of 150+, across F&B and Attractions.

Essential Duties and Responsibilities

• Ensuring high performing operational and financial management of the venue, including F&B and attractions.
• Ensuring efficient customer throughput, maintenance, customer service, experiential and cleanliness standards.
• Recruiting, deploying, motivating and managing a management team of 5 and an operational staff team of 100+.
• Liaising directly with Urban Playground senior management, The Arndale Center, and stakeholders including partners, suppliers, neighbours and the media.
• Providing timely and accurate performance information to UP management, including producing a daily report for each department and for the venue overall.
• Dealing with and documenting staff and customer issues using the correct company procedures.
• Responsibility for management of IT Infrastructure, Booking Systems, Ticketing and POS Systems.
• Ensuring on site Marketing & Communications are within brand parameters.
• Ensuring that Safety and Compliance standards are kept high at all times.

Other Duties and Responsibilities

• Ensure all staff have completed any relevant training.
• Proactively contribute to and suggest ways of improving company processes and procedures.

Skills

Technical

• Strong experience in a General Manager.
• Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
• Experience of managing multi-faceted food and beverage operations.
• Experience directly overseeing Profit & Loss.
• Experience of working to and achieving clear KPIs.
• Excellent understand of general operations and soft facilities management.
• Good understanding of Health & Safety management and statutory compliance obligations.
• Good understanding of HR procedures.
• Good understanding of technology including Microsoft Office.

Personal

• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• Behave with discretion, honesty and professional integrity at all times.
• Ability to work independently with strong leadership qualities.
• Excellent attention to detail and organisation.
• Ability to think on your feet and adapt.
• Excellent verbal and written English is required for this role.