🚀 Operations Executive/Manager

We are seeking an experienced and proactive Operations Executive / Manager to join a professional services firm operating within the consulting sector.

This is a key role responsible for overseeing day-to-day business operations, managing third-party service providers, and ensuring smooth internal processes across HR, Finance, IT, and Legal support functions.

Key Responsibilities:

Operational Leadership

• Lead and continuously improve internal operations to ensure efficiency, scalability, and compliance.
• Serve as the central point of contact for all operational queries and issues.
• Support the coordination and delivery of onboarding, offboarding, and internal initiatives across departments.

Vendor and Services Oversight

• Manage external service providers across HR, Payroll, IT, and Legal, ensuring performance aligns with service level agreements.
• Oversee vendor contracts, performance reviews, and any escalation or resolution processes.

Governance & Compliance

• Maintain and enhance internal policies and procedures, ensuring compliance through training, communication, and monitoring.
• Support compliance with data protection regulations including GDPR.
• Lead audit readiness and compliance activities for certifications such as ISO9001 and Cyber Essentials.

People & Resource Operations

• Partner with internal teams to support onboarding, contractor management, and workforce engagement.
• Contribute to staff communication efforts and employee wellbeing programmes.

Finance & Procurement Support

• Work alongside the finance function to support budgeting, procurement, and invoice processes.
• Manage procurement of tools, platforms, and operational supplies in accordance with policy.

Continuous Improvement

• Drive operational improvements, cost savings, and process efficiency.
• Lead or contribute to internal system upgrades, process automation, and reporting enhancements

Skills & Experience

Essential:

• At least 5 years’ experience in a similar operations or business support role, ideally within a consulting or professional services environment.
• Strong organisational and project management skills.
• Confident managing third-party vendors and partners.
• Excellent communication and cross-functional collaboration skills.
• Hands-on problem solver with a proactive mindset.
• Working knowledge of UK employment practices and business operations.
• Proficiency in Microsoft Office, SharePoint, Xero (or similar platforms).Desirable
• Experience working within an SME or fast-paced professional environment.
• Understanding of consultancy operations.
• Familiarity with HRIS, finance systems, or operational management tools.
• Knowledge of GDPR, Health & Safety, ISO9001, and Cyber Essentials frameworks.