🚀 Sales Manager

Sales Manager, Travel Industry, Near Swindon, £50k + Bonus & Benefits. An excellent opportunity to join this fast pace, high-growth, yet well-established business that specialise in selling both touring and cruise holidays.

Sales Manager Responsibilities

• Achieve company sales KPI’s through the successful conversion of enquiries.
• Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages.
• Ensuring a prompt response to inbound telephone and email enquiries.
• Compiling and analysing sales figures – daily, weekly and monthly.
• Collecting customer feedback and market research.
• Feedback to the Product Department on calls received and obstacles which you have had to overcome.
• Constantly evaluate success of the sales team through call listening and feedback on success and development areas.
• Monitoring individual’s and team’s QA, and error scores with an eye for accuracy.
• Report on staff attendance, absence, and completion of Return-to-Work meetings.
• Own pre and post sales related customer escalations in a timely, professional manner.

Sales Manager Skills Required

• The ideal candidate will have both call centre management and travel industry experience but candidates strong in one of these 2 areas also considered.
• Ensure highest level of service provided to deliver an exceptional customer journey.
• Proven track record in delivering sales results to company KPI’s.
• Excellent communication skills both written and verbal, with strong interpersonal skills.
• Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.
• Embrace change when new strategies are introduced by the business.
• Always maintaining a high motivation and positive atmosphere within the sales office.
• A confident, resilient individual with a friendly, approachable personality.
• The ability to be flexible, decisive and quick-thinking.
• Self-motivated with a positive outlook and a clear focus on high quality and business profit.
• Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.

Sales Manager Additional Details

• Salary of £50,000 per annum + company bonus
• Travel benefits, 28 days holiday (inclusive of bank holidays), private medical cover following 6month probation.
• PLEASE NOTE THIS IS AN OFFICE BASED ROLE AND WILL INVOLVE COVERING A VARIETY OF SHIFTS INCLUDING 8AM-530PM, 10.45AM-7PM AND 11.45AM-8PM. IT WILL ALSO INCLUDE 2 OUT OF 3 WEEKENDS.