🚀 Account Manager- Facilities Management

Account Manager / Site Lead – Facilities Management

Location: Birmingham

Salary: Competitive + Car Allowance + Bonus + Benefits

Are you a natural leader with a passion for creating exceptional environments?

We’re looking for an experienced Account Manager / Site Lead to oversee the full delivery of hard and soft FM services for one of the Midlands’ most iconic, high-footfall visitor destinations.

This is no ordinary site — it’s a dynamic, public-facing environment that blends manufacturing, hospitality, retail and experience all in one place. It demands a hands-on leader with the confidence to manage complexity, engage with multiple stakeholders, and deliver service excellence that truly enhances the visitor experience.

The Opportunity:

As the Account Manager / Site Lead , you’ll take overall responsibility for:

• End-to-end FM delivery across hard and soft services, ensuring operational excellence every day.
• Full P&L ownership , driving commercial performance, value, and innovation.
• Leading and motivating on-site teams to deliver outstanding service in a fast-paced, customer-centric setting.
• Building strong, trusted relationships with senior stakeholders and service partners.
• Overseeing compliance, health & safety, and statutory obligations with meticulous attention to detail.
• Driving continuous improvement, sustainability initiatives, and best practice across all service lines.

About You:

You’ll thrive in this role if you are:

• A proven FM leader with experience managing large, complex or public-facing sites .
• Commercially astute, with strong financial management and P&L accountability .
• A confident communicator who builds credibility at all levels — from boardroom to front line.
• Passionate about people, standards, and creating memorable customer experiences.
• Highly organised, proactive, and comfortable balancing strategic thinking with operational delivery.

What’s in It for You:

• The autonomy to run a flagship account and truly make your mark.
• A forward-thinking employer that values innovation, inclusion, and professional growth.
• A visible leadership role where your decisions directly impact client success and customer experience.

If you’re ready to lead a high-profile, fast-moving site that never stands still — this is your opportunity to take centre stage in one of the most exciting FM environments in the UK.

Apply now to learn more and take the next step in your FM leadership journey.