🚀 Head of Operations

Head of Operations – Independent Hospitality Group (West London)

A fast-growing hospitality group is seeking a Head of Operations to oversee two leading casual dining venues in London. This is a hands-on leadership role for someone who thrives in fast-paced, high-energy environments and lives and breathes hospitality.

The Role

• Lead operations across two well-known café and casual dining venues
• Mentor and coach GMs and AGMs, developing strong leadership at site level
• Maintain top service, food quality, and guest satisfaction standards
• Oversee budgeting, rotas, and supplier management
• Drive structure, accountability, and operational excellence
• Step in on the floor when needed, leading by example
• Champion training, compliance, and H&S standards
• Support menu and drinks development with on-trend ideas

The Offer

• £70,000 base salary
• £15,600 service charge
• Individual site incentives + long-term bonus plan
• Permanent role with progression potential to oversee future venues

The Ideal Candidate

• Experienced multi-site operator or senior GM ready to step up
• Energetic, people-first leader with strong organisational skills
• Calm under pressure, decisive, and solutions-focused
• Strong understanding of café/casual dining operations
• Confident managing budgets, systems, and teams

Timing

• Start: Late December or early January
• Two-week handover with the outgoing Head of Operations

If you’re a natural organiser who leads from the front, inspires teams, and keeps standards sky-high, this is your next step.