🚀 Customer Service Representative

Join a leading telecommunications company as a Customer Service Representative !

Are you passionate about delivering exceptional customer experiences? We’re looking for a proactive and customer-focused individual to join our client’s dynamic team, supporting clients through a critical service transition. This is a fantastic opportunity to be part of a high-impact project within a fast-paced and collaborative environment.

Contract Details

• Contract Rate: £20 per hour via Hays PAYE
• Location: Sheffield (hybrid – three times per week on-site)
• Contract Length: 13 weeks (with visibility to extend)

Key Responsibilities

• Identify and verify the correct customer contacts using internal systems and public sources.
• Make outbound calls to inform customers about upcoming service retirements.
• Handle inbound queries with professionalism and empathy.
• Explain available options, including service termination, migration, or upgrades.
• Facilitate smooth transitions to new services or equipment.
• Accurately log all customer interactions for follow-up and tracking.
• Collaborate with sales and delivery teams to ensure seamless customer journeys.

Key Requirements

• Experience in both outbound and inbound customer service roles.
• Strong communication skills - both verbal and written.
• Excellent organisational and multitasking abilities.
• Customer-first mindset with adaptability to different customer needs.
• Proficiency in CRM systems and standard office software.
• Team-oriented with a proactive and resilient attitude.

Interview Process: Must be comfortable attending an interview in person at the office

Start Date: ASAP