🚀 Case Manager

Debt Case Manager

Warrington, WA1 1GG

Starting Salary -£25,806 per year

Full-time or Part-time | Permanent

Are you an organised, customer-focused professional with strong negotiation skills? We’re looking for a Debt Case Manager to join our team in Warrington. This is a fantastic opportunity to build your career with structured training, salary reviews, and real progression opportunities.

What you’ll do:

• Negotiate repayment terms while maintaining a professional, empathetic approach.
• Draft letters and emails to keep customers updated throughout the process.
• Ensure compliance with legal and company policies at every stage.
• Collaborate with internal teams to ensure smooth case progression.

What we’re looking for:

• Excellent communication and negotiation skills .
• Experience in debt collection, customer service, or case management .
• Strong attention to detail when handling sensitive information.
• Confident using Microsoft Office and case management systems .
• Ability to work both independently and in a team .

What’s in it for you:

• Salary progression: £25,806 starting salary, rising to £26,928 after 6 months (subject to targets), with further reviews for future achievements.
• Work-life balance: After training, you can work from home on Fridays.
• Structured hours: 37.5 per week | Fridays 08:00–16:30 and one in three Wednesdays 09:30–18:00.
• Career development: Ongoing training and clear progression pathways.
• Great benefits: Access to a Medicash cash-back scheme, 28 days holiday (including Bank Holidays), and pension contributions.

If you’re a proactive problem-solver with a customer-first mindset, we’d love to hear from you!

Apply now and take the next step in your career.