🚀 Operations Manager

Operations Manager, Business Travel, West London / Hybrid, up to c£55k doe . A fantastic opportunity to join this well-established and reputable Travel Management Company (TMC) where you will be responsible for the day-to-day management of their operations team based in London.

Operations Manager Responsibilities

• Provide leadership and development to the team, ensure clear KPI's are set and managed.
• Carry out performance reviews, appraisals and 1-2-1's for all team members.
• Attend onsite client meetings with the account managers to understand any operational and service issues that could be improved.
• Ensure smooth onboarding of new clients
• Contribute towards the annual forecasting and budget process.
• Continually seek operational efficiencies and opportunities to enhance customer experience and satisfaction
• Be the point of escalation of for any client issues

Operations Manager Skills Required

• Previous operations management experience gained in the business travel sector
• Experience coaching, leading and developing teams.
• Confident in delivering client presentations and engaging with a wide range of stakeholders
• Experience using GDS and other travel technologies
• Excellent people management skills
• Commercially astute
• A strong communicator

Operations Manager Additional Details

• A basic salary up to circa £55,000 per annum depending on experience
• Performance related bonus
• Hybrid working - typically 3 days in the West London office with the option to work remotely 2 days a week, subject to business needs and may be more office time in the first few months whilst getting up to speed with the company/role and stakeholders.