🚀 Sales Manager - Polestar

About Polestar

Polestar is redefining performance and sustainability in the automotive world. As a trailblazing electric performance brand, we fuse Scandinavian design, cutting-edge technology, and a commitment to a cleaner future. We’re looking for a dynamic manager to lead our retail and logistics operations - ensuring a seamless customer experience from first contact to vehicle handover.

About Holden Group

Holden Group is a family-owned automotive retailer with a proud heritage dating back to 1928. Built on a foundation of trust, integrity, and customer focus, we represent leading brands including Polestar., Volvo, Renault, Kia, Honda, and Dacia.

With a strong presence across Norfolk and Suffolk, our mission is simple: to make buying, owning, and servicing a vehicle as easy and rewarding as possible. Our customer-first approach, combined with nearly a century of expertise, ensures every experience with Holden Group is built around quality, transparency, and innovation.

Your Mission

As Sales Manager, you’ll be responsible for ownership of the customer journey - from enquiry through to the handover of their new car. Reporting into the Centre Manager, you’ll lead a passionate sales team, oversee the preparation and delivery pipeline, and ensure every customer interaction embodies Polestar’s values of innovation, transparency, and sustainability. This is a unique blend of sales leadership and operational coordination, requiring strong people skills, commercial awareness, and precision in process management.

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Key Responsibilities

Sales Leadership

• Lead and motivate the Polestar retail team to deliver outstanding results, driving both sales performance and an exceptional customer experience.
• Take an active role in the customer journey — greeting visitors, managing key handovers, and ensuring every interaction reflects Polestar’s premium, design-led ethos.
• Develop and implement sales strategies that convert enquiries into confident ownership decisions, aligning with Polestar’s innovation and sustainability values.
• Coach and inspire the team to achieve retail excellence, ensuring consistency, attention to detail, and enthusiasm at every stage of the process.
• Analyse performance data and KPIs to drive continuous improvement and operational excellence.
• Delivery & Logistics Coordination
• Act as the operational link between Polestar, customers, logistics partners, and internal departments.
• Manage and schedule deliveries, ensuring seamless coordination between sales, workshop, valet, and logistics.
• Liaise with Polestar POD to confirm allocated customers, delivery dates, and progress updates.
• Oversee the logistics and delivery process, ensuring all vehicles are prepared to brand standards — clean, charged, and ready for handover.
• Maintain communication with key stakeholders (Sales Administrator, Aftersales, and Workshop Managers) to ensure on-time delivery.
• Proactively communicate with customers throughout the customer journey, taking ownership of pre and post delivery customer service queries- ensuring customer satisfaction scores are consistently achieved.
• Ensure all documentation and Proof of Delivery (POD) processes are completed accurately.
• Drive continuous improvement in delivery operations to support Polestar’s growth and customer satisfaction goals.

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What You Bring

• Proven success in automotive sales management, ideally within the EV or premium segments.
• Strong leadership and coaching ability with a collaborative, future-focused mindset.
• Solid understanding of operational processes- from sales fulfilment to delivery logistics.
• Excellent communication, organisation, and commercial acumen.
• A passion for sustainability, innovation, and exceptional customer service.
• Full UK driving licence.

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Why Join Polestar

• Competitive salary with performance-based incentives.
• Company car – drive the future with a Polestar model.
• Career development within a fast-growing, purpose-driven brand.
• Be part of a movement that’s shaping the future of mobility.