🚀 Director of Operations

Operations Director, Premium Pubs

About the Role

With a clear vision, strong financial foundation, and ambitious plans for the future, our client is seeking an exceptional Operations Director to play a pivotal role in the continued success and growth of this evolving, premium pub business.

The business is in great shape; lots of success to shout about, and lots of opportunity to go after.

The Opportunity

This national leadership role carries responsibility for driving operational excellence across a large estate of high-performing, food-led pubs.

You will:

• Have full P&L accountability
• Lead, coach, and inspire a team of highly engaged, high performing Operations Managers
• Drive operational excellence, cohesion, and pace across all sites
• Champion the guest experience and uphold exceptional hospitality standards
• Collaborate with functional heads to balance productivity, growth, and sustainability
• Ensure strategic alignment while maintaining individuality and local autonomy

About You

We’re looking for a highly experienced, commercially astute operator with:

• A proven record of leading large, multi-site teams in hospitality or retail
• Full P&L accountability and a track record of delivering sustained growth
• A credible, hands-on leadership style that inspires teams and delivers results
• The ability to bring cohesion, pace, and clarity to diverse teams
• A passion for guest experience and operational excellence
• An entrepreneurial mindset, balancing structure with autonomy