🚀 Account Manager

Account Manager

Permanent opportunity

Hybrid – 2 days onsite in Reading, 3 days remote based

Salary: £28,000 - £30,000

Company

Working with a highly reputable, global organisation, this is a very exciting opportunity to be part of a small team focused on working with some fantastic clients.

This organisation work with a large client portfolio of corporate organisations who they work with to create a range of online material covering a range of learning areas.

Role

• This role will include successfully retaining and growing your clients from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities.
• You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal.
• You will also be driven to achieve goals and maintain a great customer experience, listening to customers to understand their priorities, aims and concerns.
• This person will be able to suggest forward-thinking ideas to promote additional services and work closely with your customers to understand their needs and exceed their expectations.
• Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction
• Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships
• Manage multiple projects simultaneously while interfacing with different internal and external stakeholders

Experience required

• 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth
• Ambition to forge a career in a commercial role within a growing private equity backed business
• Willingness to learn new skills in customer growth, sales, negotiation and contracting
• Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows
• Strong presentation and communication skills with an ability to easily build rapport
• Autonomous attitude and ability to work well unsupervised
• Competent IT skills. Proficient in CRM/MS Excel / Word / Power Point / LinkedIn
• Strong organizational and time management skills to ensure deadlines are met while maintaining high-quality work.
• A team player who enjoys working with others and contributing to the success of the team.
• A strong sense of ownership and accountability

This role offers a competitive salary, flexible hybrid working, a quarterly commission structure of 25%, 25 days holiday, medical and life insurance plus more!

If you have the relevant skills and experience, please send your CV to