🚀 ICQA Area Manager
Hiring now — limited positions available!
Amazon
- 📍 Location: Northampton
- 📅 Posted: Oct 24, 2025
Description
Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrowu2019s problems today?
Then we have the opportunity for you!
We are looking to hire an ICQA Area Manager to be part of our fulfillment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centres sit at the heart of Amazonu2019s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfillment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
Key job responsibilities
Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:
Support safety programs and compliance to ensure a safe work environment for all associates
Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
Conduct shift planning and forecasting, alongside assigning and directing work
Plan for and identify root causes of inventory deviation, via cause and effect analysis
Support network-wide fulfilment & operations-focused quality initiatives
Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
Drive process improvements and develop team membersu2019 ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
Appraise the performance of team members; developing, rewarding and coaching employees
Basic Qualifications
- Bacheloru2019s Degree from an accredited university or equivalent experience in operations management
- Fluent user of the entire MS Office suite, especially Excel
- Advanced proficiency in local language.
Preferred Qualifications
- Strong analytical abilities, including proficient mathematical and data analysis skills
- Able to swiftly pick up new software systems and data analysis tools
- Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrowu2019s problems today?
Then we have the opportunity for you!
We are looking to hire an ICQA Area Manager to be part of our fulfillment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centres sit at the heart of Amazonu2019s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfillment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
Key job responsibilities
Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:
Support safety programs and compliance to ensure a safe work environment for all associates
Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
Conduct shift planning and forecasting, alongside assigning and directing work
Plan for and identify root causes of inventory deviation, via cause and effect analysis
Support network-wide fulfilment & operations-focused quality initiatives
Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
Drive process improvements and develop team membersu2019 ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
Appraise the performance of team members; developing, rewarding and coaching employees
Basic Qualifications
- Bacheloru2019s Degree from an accredited university or equivalent experience in operations management
- Fluent user of the entire MS Office suite, especially Excel
- Advanced proficiency in local language.
Preferred Qualifications
- Strong analytical abilities, including proficient mathematical and data analysis skills
- Able to swiftly pick up new software systems and data analysis tools
- Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
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