🚀 Quality Checker

We are looking for a passionate Quality Checker who wants to ensure complaint reviews are fair and compliant. You will responsible for reviewing and checking the work of the complaints team within the department by providing constructive feedback to support their development and success at meeting the required quality standards. What you’ll be doing: Review and asses the work completed by the team. Focussing on checking that complaint cases have been logged correctly onto the system. Ensure all relevant customer responses have been adhered to in line with FCA guidelines. Providing clear and constrictive feedback to team members. Highlighting areas of improvement as and where necessary What we’d like to see from your application: Previous experience within financial services complaints. Previous experience in a QA/QC role Proactive and confident handling multiple workstreams. Strong attention to detail. Day rate: £185 a day gross via umbrella Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm. Location: On site in an office in Berkshire for 3 days a week with flexibility of 2 days working from home. Contract: Initial contract until the end of the year and then an extension expected.